Career Profile
Skilled , knowledgeable and experienced ICT Professional with over six years of successful intercontinental proficiency in managing IT Operations, exceptional team supervision, project coordination, and analytical problem .Adept at providing computer support skills in systems troubleshooting, installations, and maintenance possess In-depth knowledge of numerous software packages and operating systems top client-service and help desk skills .
Experiences
Clients support on front desk ,biometric data capturing ,operating eye testing machine ,Mantainance of ICT equipments for daily operations of service. Troubleshooting of ICT equipments, installation and configurations of devices and software , implementation of computer network .
Facilitated Office Support Training Courses for all interested parties. Highly skilled in the design and deployment of large scale local and wide area network systems including TCP/IP, Subnetting, DNS, DHCP. Review systems capabilities, workflow and limitations in order to design programs to improve performance. Create web based software products, forms and templates for large print applications. Develop software to monitor communications networks utilizing object oriented design principles. Design programs in HTML, PHP Laravel,C++ ,Python Django with Javascript and JQuery. Coordinate with third party support service providers for vendor support.Create performance reports on Help Desk and IT Support employees students .Implement layer 3 routing and layer 2 switching with dynamic routing protocols.Set up and configure security systems, anti-virus, control software and firewalls to stop potential intrusions.
Analyzed critical data and information to assist in achieving optimal results.Facilitated Office Support Training Courses for all interested parties . Perform enduser support for both staff and students .Supervise subordinates on procuring of ICT related devices and Services, monitor and maintain computer systems and networks ,deploy and configure ICT systems and databases ,including servers and telecommunications ,troubleshoot and address issues to ensure optimal performance ,maintain inventory of ICT equipments,hardware and software and ensure adequate supply and functionality , provide input to budget for ICT related expenses .
Projects
The period that I have been working in Malawi Government as assistant ICT Officer I have exposed to the following projects